Resellers and customers are welcome to send us enquiry via website, drop us an e-mail or ring us up on the telephone regarding our USB flash drive products. Our salespersons are ready to communicate with resellers and customers to ensure all information relate to order process flow are well informed to avoid to any discrepancy and possible delivery downtime.
Our operating hours are from 9.00 am to 6.00 pm, Mondays to Fridays and we are off on Saturdays, Sundays & public holidays.
Upon receiving complete information from resellers and customers pertaining to order requirement, our salespersons will prepare the official quote with details like order quantity and other charges for final confirmation and acceptance before customer proceeds to make a deposit payment. Information that we need from customers are:
- Full Company/Organisation Name:
- Billing & Delivery Address:
- Contact Numbers (Tel, Fax & M/P):
- Contact Person’s Name (Billing & Delivery):
- Product Model Name/Code:
- Storage Capacity Required (1GB/2GB/4GB/8GB/16GB/32GB/64GB):
- Quantity Required:
- Logo Branding Required (Yes/No):
- Packaging Box Required (Yes/No):
- Target Delivery Date (14-20 working days):
- Additional Request/Note(s):
It is mandatory to issue an official Purchase Order (PO) or signed official Quotation (provided by our salesperson) and we will send you the Invoice for customer’s deposit payment arrangement. This deposit payment is a form of official acceptance for us to load the chipsets ordering and assembly according to the specifications that customer has initiated. The delivery schedule will be advised or production lead time will start counting after receiving official PO and deposit transaction slip.
The cut-off time for order confirmation (deposit payment transaction slip + signed final artwork) must be sent to us before 12.45 pm sharp on working days. For order confirmation made after 12.45 pm, this order will be considered as an order confirmed on the next working day.
For online transfer banking/ inter-bank fund transfer method, there are normally 2-3 stages of processes i.e., from initiation stage, submission stage and final approval stage by the treasurer/ owner of the company. Please make sure these transactions are properly checked and approved till final stage in order to ensure the fund are successfully transmitted to our company account.
We will not be responsible for any failure in committing delivery timeline or schedule without above criteria fulfilled.
To ensure 100% compliance and products built according to specifications required by customers, our internal designers carry the highest attention when handling customer’s logo and corporate colours for every unit of USB flash drive produced. Production artwork is a set of drawing prepared by our designer consisting customer’s selected model of USB flash drive previewing customer’s logo, tag line, brand name, slogan or other texts on the printing surface of the outer shell for visualization and acceptance by resellers and customers. The drawing also contains the position of the logo, branding method, order quantity as well as Pantone colour code(s) given by customers.
Upon receiving customer’s final signed artwork confirmation and approval of actual-printed sample (photo sent to customer via e-mail), our salespersons will then advise the delivery schedule in accordance to earlier committed production lead time. If more time is required for rebuilding new sample(s), additional time may be required, on top of the standard production lead time. A progress update will be provided when necessary towards the final stage of mass production or when production completes. At this point, resellers or customers are required to furnish delivery details: delivery address, recipient’s name and contact information to avoid delay in delivery process.
Quality inspection is one of the most important processes in our daily business activities. We have set up a QC inspection team to conduct 100% quality check and inspection at the receiving store for all raw materials received and outgoing store for all completed goods before releasing the goods for delivery to customers. All goods will be checked in the aspects of physical appearance, functionality as well as individual packaging that comes with the product. On top of that, we practise stringent control on the logo printing output with reference to the approved production artwork (signed final artwork confirmation) submitted by customer.
A good shipping carton box is equally important as all other elements in our order process parameters. The shipping carton box is not only used to carry the goods inside but it also acts as an important shield or protection for all the USB flash drives supplied by us. We only use good corrugated boxes with 5 layers for all deliveries within Malaysia and other countries. A shipping carton is not complete without proper labelling, and hence our logistics department ensures that all information like PO number, company name, delivery address, recipient’s name, product name, order quantity, and quantity per carton are well indicated on the label for easy traceability and for customers’ receiving of goods.
Our salespersons will send the photos of completed goods (minimum 3 photos) and also photos of outer carton boxes with shipping label via e-mail for customers’ verification and final assessment. These photos will be captured in high resolution format for customers to view with zoom-in / close up option and would be able to verify that all products are made according to requirement. The balance payment is then required for us to make necessary delivery arrangement, e.g. sending a request to the courier transportation service company to collect customers’ goods. Different courier transportation service company will be used depending on the delivery location and the weight of the goods. An official payment transaction slip should be sent to us via e-mail (scan copy) or fax – this is compulsory before delivery arrangement.
The cut-off time for balance payment (payment transaction slip) to be sent to us is before 12.45 pm sharp on working days. For payment made after 12.45 pm, the order will be sent out (out from our office) on the following working day.
After receiving full or balance payment from customers (payment transaction slip), we will release the goods for delivery by arranging for the assigned courier transportation service company to pick up the goods from our premise. A notification e-mail will be sent to our resellers/customers as soon as the goods have been picked up to inform about the delivery arrangement and the courier consignment tracking number. The shipment/delivery can then be monitored and tracked online through the courier transportation service company’s website and the webpage link will be furnished by our salespersons / logistics department.